As the City of Martinsville experienced extremely low temperatures during the month of January, some customers may have received higher utility bills than expected due to higher kilowatt consumption.
The speculation and rumors circulating on social media stating that rates have been increased are not true. The City of Martinsville has not increased utility rates since July 2020.
Payment plans are available for customers who need assistance with paying their utility bill. Contact the Utility Billing Department at (276) 403-5146 during business hours for more information.
For customers who would like to request an energy audit, call (276) 403-5183 during business hours.